Refund Policy

Free trials

Team plans start with a 21-day free trial. No credit card is required to start a trial. You will not be charged until you explicitly upgrade to a paid plan. If you cancel during your trial period, no charge is made and no refund is necessary.

30-day refund window

If you upgrade to a paid plan and are not satisfied, you are entitled to a full refund within 30 days of the initial paid charge. This applies to first-time purchases of any Starter, Growth, or Scale paid plan.

To request a refund, email [email protected] with your account email and order reference number. Approved refunds are processed within 5–10 business days and returned to the original payment method.

Annual plans

Annual subscriptions are eligible for a full refund within the first 30 days. After the 30-day window, annual plans are non-refundable for the remainder of the billing period. If you downgrade from an annual plan to a monthly plan mid-cycle, you will retain access to your current tier until the end of the annual period — no partial refunds are issued.

Monthly plans

Monthly subscriptions can be cancelled at any time from Settings → Billing. Your subscription remains active until the end of the current billing period. No partial refunds are issued for unused days within a monthly period after the 30-day window has passed.

Seat adjustments

If you reduce your seat count mid-cycle, the change takes effect at the next renewal date. No credit or refund is issued for the difference within the current billing period.

Partial refunds

Partial refunds may be considered on a case-by-case basis for exceptional circumstances (for example, a significant service outage that prevented use of the platform for an extended period). Contact us at [email protected] to discuss your situation.

How payments are processed

All payments for ACOS are processed by Paddle.com, our authorised Merchant of Record. Paddle handles payment processing, tax collection, and refund disbursement. Refunds are credited to the original payment method used at checkout.

If you believe you have been charged incorrectly, you may also contact Paddle directly via their buyer support portal. We will fully cooperate with any legitimate dispute.

Chargebacks and disputes

We encourage you to contact us before filing a chargeback with your bank or card provider. Most issues can be resolved quickly and a chargeback delays the resolution process. Accounts with an active chargeback may be suspended pending resolution.

Contact us

For any billing, refund, or subscription questions, email us at [email protected]. We aim to respond within one business day.